Privacy Policy

Last Updated: 23/07/2026

​

1. Who We Are

Coastal Home Companion ("we", "our", "us") provides property management and home support services for property owners in Portugal.

​

Data Controller:

Coastal Home Companion
Rua Bernardino Lopes de Oliveira 56

Alcobaca

2460-026
Portugal

​

Email: coastalhomecompanion@gmail.com
Telephone: +351 912161560

​

For any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the details above.

​

2. What Personal Data We Collect

We may collect and process the following personal information:

• Name

• Email address

• Telephone number

• Property address

• Billing and payment information

• Service requests and communications

• Information submitted through website contact forms

• Website usage data through cookies and analytics tools

​

We only collect personal information that is necessary to provide our services or respond to enquiries.

​

3. How We Use Your Information

We use your information to:

• Respond to enquiries and requests

• Provide property management and home support services

• Arrange property visits, inspections, and related services

• Send quotes, invoices, and service updates

• Manage customer relationships

• Improve our website and services

• Comply with legal and tax obligations

​

We process personal data only where we have a lawful basis under the General Data Protection Regulation (GDPR).

​

4. Legal Basis for Processing

 We process personal data based on one or more of the following legal grounds:

• Your consent

• Performance of a contract or pre-contractual measures

• Compliance with legal obligations

• Our legitimate interests in operating and improving our business

​

5. Sharing Your Information

 We do not sell your personal data.

 We may share information with:

• Trusted service providers working on our behalf

• Professional advisers such as accountants or legal advisers

• Payment service providers

• Public authorities where required by law

​

Any third parties receiving personal data are required to protect it appropriately and use it only for legitimate purposes.

​

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services

• Fulfil contractual obligations

• Meet legal, accounting, and tax requirements

• Resolve disputes and enforce agreements

​

When data is no longer required, it will be securely deleted or anonymised.

​

7. Your Rights Under GDPR

As a resident of the European Economic Area (EEA), you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time where consent is the basis for processing

​

To exercise any of these rights, please contact us using the details provided above.

You also have the right to lodge a complaint with the Portuguese Data Protection Authority:

​

Comissão Nacional de Proteção de Dados (CNPD)
Website: https://www.cnpd.pt

​

8. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

​

Cookies may collect information such as:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the site

​

Where required by law, we will request your consent before placing non-essential cookies on your device.

​

9. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

10. International Data Transfers

Some website providers and software services we use (such as Wix, email providers, cloud storage providers, or analytics platforms) may process data outside the European Economic Area.

Where this occurs, we ensure that appropriate safeguards are in place in accordance with GDPR requirements.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of such websites and encourage users to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page along with the updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

Coastal Home Companion
Email: coastalhomecompanion@gmail.com